![]() Change Healthcare has produced and made available the Getting Started with the Sign-Up process guide (PDF) to assist in general navigation and registration with ConnectCenter powered by Change Healthcare office. In order to ensure that you have as much time as possible to transition to ConnectCenter, we highly recommend that you start using it immediately. To read the WebConnect manual click here. WebConnect is our free provider claims submission portal and has replaced Emdeon Office as of April 2021. (Federally Qualified Health Centers and Rural Health Clinics must use the Provider ID # when billing Ohio Department of Medicaid.) Please use the following Submitter ID and Provider ID numbers when submitting claims to the health plan: Submitter ID# 50023 and Provider ID# 0082400 for both CMS 1500 and UB 04 forms. By providing this information, Meritain Health is not exercising discretionary authority or assuming a plan fiduciary role, nor is Meritain Health providing legal advice.Aetna Better Health of Ohio encourages providers to electronically submit claims, through WebConnect. It is recommended that plans consult with their own experts or counsel to review all applicable federal and state legal requirements that may apply to their group health plan. It is believed to be accurate at the time of posting and is subject to change. This content is being provided as an informational tool. The form linked below should be completed by a member who needs to grant access to their PHI to another individual in connection with an appeal. The form linked below should used by a member who would like to grant permission to another individual to act on their behalf in connection with an appeal. Please note, the claims appeal procedure is explained at length within each group’s Summary Plan Description (SPD). Submission of these forms to the Meritain Health Appeals Department without a formal written appeal from the provider will not be reviewed. The formal written appeal and these forms would then be sent to the address of the Meritain Health Appeals Department (listed on form) by the provider. There are two forms listed below that a member must complete and give to the provider submitting the formal written appeal. Once we receive the request form, the request for external review will be handled in accordance with federal law and/or state law, depending upon the benefit plan. Meritain Health requires the member to complete an appeals form to indicate a request for external review.
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